Returns & Exchanges
We want you to be as cozy and happy as possible in your Oodie, which is why we offer a 30-day return policy for all items in their original, unworn condition. Whether it's a change of heart or a fit issue, our team is here to ensure your comfort remains our top priority.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place your items back in their original packaging, ensuring all tags are attached and the garment is neatly folded to prevent damage during transit.
Ship It Back
Download and print your prepaid shipping label, attach it securely to your parcel, and drop it off at your nearest authorized postal location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing